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FREQUENTLY ASKED QUESTIONS

REGISTRATION AND ACCOUNTING

How do I set up an account?

If you are new to TTT, you must first register for camp. Once you have registered, you will receive an email with a link to create a 1CORE Family account.

 

What if I have an account with a TTT Preschool or School-Age program?

Once you have registered for camp, you will have access to your camp account through your existing 1CORE account.

 

How and when do I pay for camp?

During registration, you will create a Tuition Auto Pay (TAP) account. You will pay a non-refundable $25 per session at the time of registration. Please view the program policies for the dates on which payment is processed for the remaining balances.

 

Do I need to enter family and child Info if I’ve already completed it for one of your other programs?

Family and child Info for all programs are separate. You will need to complete all family and child Info in your 1CORE Family account.

 

If I want to add days after the Super Early Bird or Early Bird, what is the rate?

Super Early Bird rates and Early Bird rates only apply to sessions registered during the periods specified in the program policies.

 

How do I trade sessions?

To trade days (canceling and adding the same number of sessions), submit a Notice of Change Form. There is no charge to trade sessions; however, you will be charged the current rate at the time of the trade.

 

What if the session of camp I want to register for is full?

Complete the waitlist form HERE.

 

Whom do I contact with billing questions?

Please email our Director of Business Admin, Anne Baronia, at anne@happyhall.com.

 

What is your Tax Identification Number?

Our Provider Tax ID: 94-1552733. You can access Account Statements and Year-End Tax Statements in your 1CORE Family Account.

 

ATTENDANCE

What if my camper can’t attend a full week of camp?

We know that schedules can be busy even during the summer months; however, we recommend that your child attend the full week, as our curriculum is designed to build on previous lessons. Absences cannot be made up. There are no credits or refunds for missed days.

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What if my camper is going to be late (arrive after 9:30 AM)?

If your camper is going to be late or absent, please notify Camp TTT.

 

What if I’m going to be late picking up my camper?

  • If you are going to be late picking up your camper, please notify Camp TTT.

  • There are no drop-offs before 7:00 AM.

  • Drop-offs during AM Camp (7:00-9:00 AM) are subject to the AM or PM Camp Fee.

  • Pick-ups during PM Camp (4:00-6:00 PM) are subject to the AM or PM Camp Fee.

  • The fee is $5 per minute starting at 6:00 PM.

  • Frequent lateness may result in dismissal.

 

DROP-OFF & PICK-UP

Where do I drop off my camper?

You must drop your child off at a classroom occupied by a staff member.

 

How do I sign my camper in & out?

All authorized pick-up persons must know their unique pin number. You will either enter your pin or provide it to a staff upon your arrival or departure.

 

Where does my camper put their belongings?

  • Lunches are to be placed in the designated lunch area. Please do not place water bottles in the camp lunch boxes.

  • Water bottles are to be placed in designated water bottle carts.

  • Jackets and bags are to be placed on the hooks.

 

PREPARING FOR CAMP

What does my camper need for camp?

  • Close-toed shoes for active play

  • Water bottle

  • Light jacket

  • Hat/Visor

  • Lunch

    • Cold lunch or warm lunch in heat-retaining containers (no heat-ups).

    • All containers must be easily opened by your child. 

    • All food and beverages must be NUT FREE (no exceptions)

​Please do not bring...

  • Electronics (includes cameras, cell phones, and gaming devices)

  • Sharp/dangerous objects (pocket knife, etc.)

  • Anything of value

  • Trading cards (Pokémon, etc.)

 

MEALS & SNACKS

Do I need to pack a snack for my camper?

Morning and afternoon snacks are provided to all campers. Your camper has the option to eat a packed snack if preferred.

 

Do you offer a lunch program?

No. Please send your camper with a cold lunch or warm lunch in heat retaining containers (we cannot heat your child’s lunch).

 

What if my child has food allergies?

  • To minimize the risk to campers with food allergies, we are a nut-aware camp.

  • If your camper has any food allergies, please make sure to note this in your 1CORE Family account.

  • If you make changes to your camper’s allergy information after their start date, please notify the director.

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